At Deluxens, we offer a wide range of clothing and apparel products that are created on demand and cut and sewn by hand. This means that when you place your order, we print and manufacture each item specifically for you, ensuring the best quality. Our products are sourced from both Vietnam, China, and the USA, depending on the specific item.
We work with suppliers worldwide to provide a diverse selection of merchandise while maintaining strict quality control standards. This collaboration allows us to offer a wider range of products to our customers. The use of multiple suppliers and production locations may impact delivery times.
Shipping Carriers: We work with various shipping carriers including YunExpress, USPS, DHL, EMS, and Local Post to ensure reliable and efficient delivery of your orders.
Order Processing: Orders are processed once the payment has been accepted. Please note that processing times may vary depending on the overall order volume.
Estimated Time of Arrival: To estimate when you can expect your order, please refer to the following time frames. These estimates cover our popular products and include the following periods:
+ Production Time: 1-3 business days
+ Shipping Time: 5-7 business days
+ International shipping takes approximately 7-21 business days, depending on the destination country.
Please note that these time frames are estimates and may vary depending on your location and other factors. While we strive to provide accurate delivery information, delays may occur during transit, which are beyond our control.
Shipping costs: All orders shipped within the United States have a shipping fee of $5.99. International shipping is priced at $12.99.
Order Tracking: Upon placing an order, you will receive a confirmation email containing a tracking link. This link will allow you to track your order’s progress until it reaches your doorstep. Please allow 5-7 days for the carrier to scan your package into their system.
If you encounter any issues with tracking your package or if it has not arrived by the estimated arrival date, please reach out to our customer support team, and we will be happy to assist you.
Incorrect Address: To ensure smooth delivery, it is essential to provide the correct shipping address during checkout. If there is any incorrect or missing information detected on our end, we may need to contact you for an update, which can result in delivery delays.
Please note that we are not responsible for orders delivered to the wrong address or returned to the sender. In such cases, the returned orders will be donated to charities, and we cannot guarantee their return to our warehouse. Before contacting our customer support, please double-check the shipping address provided.
For orders returned due to an incorrect address, we may require a re-shipping fee to resend your order. Additionally, if you contact the final mile carrier to forward or redirect your parcel after it has left our warehouse, we cannot be held responsible for any loss, theft, or damage that may occur.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering deluxens.com and if you have any questions, please don’t hesitate to contact us via: [email protected]