At Deluxens, we want you to be completely satisfied with your purchase. If you need to make a return or request a refund, please review the following guidelines:
Order Cancellation:
- We accept order cancellations within 2 hours of successful payment.
- After this time frame, the order may already be in production or shipped, and cancellation may not be possible.
Returns, Replacements, and Refunds:
- We offer support for returns, replacements, and refunds within 30 days from the date of successful delivery.
- To be eligible, the item must be unused, in its original packaging, and in the same condition as when received.
- Customers are responsible for return shipping costs, unless the return is due to our error or a defective product.
- Refunds will be issued to the original payment method once the returned item is received and inspected.
- Please allow up to 3 business days for the refund to be processed and reflected in your account.
How to Initiate a Return or Refund:
- Please contact our customer support team at [email protected] to initiate a return or refund request.
- Provide your order details, including the order number and specific reason for the return or refund.
- Our customer support team will guide you through the process and provide instructions for returning the item if applicable.
Exceptions and Conditions:
- Customized or personalized items may not be eligible for returns or refunds unless they are defective or damaged.
- We reserve the right to refuse returns or refunds if the item does not meet the specified conditions.
Please note:
- Deluxens is not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping method and insuring the package.
- Refunds for returned items will exclude any shipping fees paid during the original purchase.
If you have any questions or need further assistance regarding our Returns & Refunds Policy, please don’t hesitate to contact our customer support team. We are here to help you.
Email: [email protected]