To provide efficient customer service, Deluxens has established the following guidelines for order cancellations and changes:
- Cancellation: You can cancel your order within 2 hours of successful payment. Please contact our customer support team at [email protected] immediately to request cancellation. Once production has started, cancellation may not be possible.
- Changes: You can request changes to your order, including order details and shipping address, within 12 hours of successful payment. Contact our customer support team at [email protected] to submit your change request. Changes may not be feasible once production has started.
- Shipped Orders: Once an order has been shipped, it cannot be changed or canceled. However, we will assist you in resolving any concerns or issues with the shipped order.
- Refunds: If your order is successfully canceled, a full refund will be issued to the original payment method within a few business days.
Please note that personalized or customized items may not be eligible for cancellation or changes once production has begun. During peak seasons or promotional periods, additional restrictions may apply.
For any questions or assistance regarding order cancellations or changes, contact our customer support team at [email protected]. We are committed to providing excellent service and ensuring your satisfaction.