- How long does it take to process and ship an order?
- The processing time for orders is typically 1-3 business days. Once processed, the order will be shipped within 5-7 business days. Please note that the exact delivery time may vary depending on your location and other factors beyond our control.
- How can I track my order?
- After your order has been shipped, you will receive a confirmation email containing a tracking link. You can use this link to track the progress of your package. Please allow 5-7 days for the carrier to scan your package into their system.
- What should I do if my order hasn’t arrived within the estimated timeframe?
- If your order hasn’t arrived within the estimated delivery timeframe, please contact us with your order details. We will investigate the issue and assist you in resolving it as quickly as possible.
- Can I cancel or make changes to my order after it has been placed?
- We accept order cancellations within 2 hours of successful payment. However, once the order has entered the production or shipping process, it may not be possible to cancel or make changes. Please review your order carefully before completing the payment.
- What is your return and refund policy?
- We offer support for returns, replacements, and refunds within 30 days from the date of successful delivery. The item must be unused, in its original packaging, and in the same condition as when received. Please refer to our Returns & Refunds Policy page for detailed information.
- Do you ship internationally?
- Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. During the checkout process, you can enter your shipping address to see the available options.
- What payment methods do you accept?
- We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment gateways.
- Do you offer discounts or promotions?
- Yes, we frequently offer discounts and promotions. To stay updated on our latest offers, promotions, and exclusive deals, you can subscribe to our newsletter or follow us on social media.
- How can I contact your customer support team?
- You can reach our customer support team by emailing us at [email protected]. We are here to assist you with any questions, concerns, or inquiries you may have.
If you have any other questions that are not addressed here, please feel free to contact us. We are dedicated to providing you with the best possible shopping experience at Deluxens.
Email: [email protected]